FAQ | yApparel

yApparel

FAQ

I forgot my password, What do I do?

Go to the login page and click 'Forgot Password'. You will receive an email at your registered email address with instructions to create a new password. You can also email us at customercare@yApparel.com and we will send you the reset link.

How is my order delivered?

yApparel uses Aramex for all orders. All orders must be signed for upon delivery; Aramex will give you a ring prior to paying you a visit. For more information on delivery visit our shipping information page. Get in touch with customercare@yApparel.com for more information.

How do I return an item?

If you are not satisfied with your purchase for any reason you have 14 days from the date of receipt to send it back to us. Just package your items up with the returns form, and post it back to us via any reliable mail service provider. 

Please read our return and exchange policy

Returns should be posted to:  

yApparel, Ibn Battuta Gate, Office 102dD, Dubai UAE

Need help? Contact customercare@yApparel.com.

What about taxes and duties?

For customers within the UAE there are no taxes and duties to pay. For international customers, all orders are delivered duty unpaid aka customs and fees are the responsibility of the customer. For help contact customercare@yapparel.com.

Do I need to create an account to place an order?

You can use Guest Checkout option, however we encourage you to create an account so you can track your orders and manage returns. 

What payment methods does yApparel accept?

yApparel accepts all credit cards, cash on delivery (UAE only), and bank transfer. 

Which countries do you ship to?

We ship worldwide, near and far. Need it to be gift wrapped? We can do that too. 

Do you offer same day delivery?

We offer next day domestic delivery. However if you live in the UAE, we may be able to get orders out to you on the same day. Please contact us at customercare@yapparel.com. 

Can I change or amend my order once it has been placed?

As long as your order has not yet been dispatched (confirmation email not yet sent), send us an email and we can amend it for you. 

Can I track my order?

Yes you can! As soon as the order has been dispatched you will receive a confirmation email that your items have been shipped alongside a tracking number. Visit www.Aramex.com and paste the tracking number in to trace your parcel. 

Do you have gift cards?

Unfortunately at the moment we are not able to offer gift cards or vouchers via our online store. If you live in the UAE, you may visit us to purchase one in store.