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SHIPPING & RETURNS

SHIPPING

FREE UAE SHIPPING

That's right, we offer free shipping across the UAE. No if's or buts, now move along... 

FLAT RATE INTERNATIONAL SHIPPING

Enjoy one flat rate of 91.00aed {25USD) for international shipping on all orders!

COURIER CO

yApparel uses DHL as its courier provider, as well as Aramex for Cash on Delivery orders, so you are guaranteed a reliable and timely delivery. Your items will be on their way to you as soon as payment has been authorised and the courier will give you a ring to coordinate and confirm delivery.  Items delivered may take 24-48 hours to reach you. For quicker or same day local delivery, let us know. 

 

PAYMENT OPTIONS

yApparel accepts Credit Card and Bank Transfer worldwide and also Cash on Delivery for UAE residents only. 

 

FREE RETURNS & EXCHANGES

Our policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please not we do not offer refunds on returned items. Alternatively, you will receive a Gift Card to use as store credit. 

Non-returnable items include:
- Gift cards
- Items on sale / discount
- Items worn, altered or washed
- Swimwear
- Accessories and extras including jewelry, yoga straps, yoga slings

If you aren't totally happy with your purchase and would like to return it, please send an email to customercare@yapparel.com. Please note in your email if you would like to exchange the item for something else, or return it for store credit.

To return your item, get in touch with us and we will collect the old item and reship you new ones free of charge. 

You may also visit our store: Ibn Battuta Gate, Office 102D, Dubai, UAE

 

CUSTOMS & TAXES

All applicable customs fees, taxes and duties are in your hands. It comes down to the gurus at customs to release your package, and just a heads up that on some occasions, they may delay delivery of packages. Any tax and duties due will be presented to you upon delivery by our courier provider Aramex.

 

GET IN TOUCH

We're help to help! You can get in touch with us via email at customercare@yapparel.com with any queries or concerns. 

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